How do I return an item?

If you are not 100% satisfied with your purchase, use our simple return process to return it within 30 days(some restrictions apply). All returned or exchanged items must be in their original box and include packing material, manuals, and all accessories.

Please call us at to obtain your Return Merchandise Authorization.

Customers are responsible for return shipping costs unless the product arrives damaged.

**PLEASE NOTE IF YOU REFUSE, CANCEL OR RETURN AN ORDER AFTER THE UNIT HAS SHIPPED YOU WILL BE RESPONSIBLE FOR SHIPPING BOTH WAYS AND A 10% RESTOCKING FEE**

Once our Returns Department has received and inspected your return, your refund or exchange will be issued within two business days.

If you have an overweight/oversized item that was shipped to you via a Freight/LTL carrier, Best Choice AV will arrange for the carrier to pick the product up directly from your home. The return shipping price will be sent to you before it is picked up.

Any Television must be opened and inspected at the time of delivery, if there is any damage or defect it must be refused and given back to the trucking company. Once the unit is signed for and accepted by you or the consignee, you waive all rights to file a claim. we cannot file a claim for any damage with the shipping company once it is signed and accepted
you must remove the box and inspect the contents inside before signing for delivery.


If the product is damaged please notate the damage on the delivery form and refuse the package, at that point please notify us of the damage so we may file a claim and replace/refund your product at your discretion.


Please contact customer service for more information on returning an item. Thank you.